Common questions
Quick answers. If you can’t find what you need, contact support.
Where do I manage my VIP subscription?
If you subscribed through Apple, manage it in your App Store subscription settings. You can also open the Account page for shortcuts.
Why is playback buffering?
Try switching networks, lowering quality, restarting the app, or disabling VPN. See the Help Center for a step‑by‑step checklist.
Can I download for offline viewing?
Downloads may be available for supported titles. Make sure you have enough storage and keep the app open on Wi‑Fi until the download begins.
How do I contact support?
Email zxbox@zxbox.cfd with a short description and screenshots if possible.
How do I unsubscribe from emails?
Use the unsubscribe link in any email, or open the Unsubscribe page directly: Unsubscribe