Help Center
How can we help?
Choose a topic to get a short checklist. If you’re still stuck, email support with your device model and iOS version.
Checklist
Try this first
A few fast steps that resolve most common issues.
Sign‑in issues
- Confirm your email is typed correctly.
- Try resetting your password.
- Turn off VPN and retry.
Verification
- Check spam or promotions folders.
- Wait 2–3 minutes and resend.
- Try another network (Wi‑Fi / cellular).
Tip
If you changed devices, make sure you’re using the same email.
Buffering
- Switch to Wi‑Fi if possible.
- Lower quality and retry.
- Restart the app.
Crashes
- Update ShowBox to the latest version.
- Restart your phone.
- Reinstall the app.
Tip
If playback fails only on one network, it may be a router DNS or firewall issue.
Download won’t start
- Ensure enough free storage.
- Keep ShowBox open on Wi‑Fi for a minute.
- Disable Low Power Mode if needed.
Missing downloads
- Check if the content was removed.
- Clear cache and retry.
- Sign out and sign in again.
Tip
On iOS, downloads may pause if the app is backgrounded.
Subscriptions
- Subscriptions purchased via Apple are managed in App Store.
- Check your Apple ID subscription list.
- Use “Restore purchases” if available in‑app.
Refunds
- Request refunds through Apple’s refund flow.
- Include the order ID for faster handling.
- Email support if you’re unsure what to do.
Tip
Billing policies may vary by region; App Store terms apply to App Store purchases.